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Privacy Policy
Who we are
Sumastar Enterprises Ltd is a professional provider of HVAC, refrigeration, and mechanical ventilation solutions serving Kenya and East Africa. Our website address is: https://sumastarenterprises.co.ke.
What personal data we collect and why we collect it
Contact Forms
When you request a free estimate or contact us through our website forms, we collect the personal information you provide, such as your name, email address, phone number, and details regarding your service request. We use this information strictly to communicate with you, provide quotes, and dispatch technicians for your HVAC and refrigeration needs. We do not use this information for unsolicited marketing.
Comments
If visitors leave comments on the site (such as on our blog), we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help with spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website (for example, photos of equipment needing repair), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
Embedded content from other websites
Articles or project pages on this site may include embedded content (e.g., videos, images, maps, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.
Who we share your data with
We do not sell or lease your personal information to third parties. Your data is only shared internally with our sales and technical teams to fulfill your service requests. If you request a password reset for an account on our site, your IP address will be included in the reset email.
How long we retain your data
For users who submit contact forms, we retain the submission data for customer service and administrative purposes to ensure we can track your project and warranty history.
If you leave a comment, the comment and its metadata are retained indefinitely so we can recognize and approve any follow-up comments automatically. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, have left comments, or have submitted a contact form, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, warranty, or security purposes.
Where your data is sent
Visitor comments and contact form submissions may be checked through an automated spam detection service to protect our website.
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